Terms and Conditions for the Treehole Phone Booth and Grief Mailbox

These Terms and Conditions form a legally binding agreement between Alongside Limited and everyone who takes part in the Treehole Phone Booth and Grief Mailbox installations, governing their use of the installations.

1. Important information

The Treehole Phone Booth and Grief Mailbox are public art installations for emotional expression, referred to together below as “the Installations”.

The Installations are not:

• an emergency support service; or
• a medical, psychological, counselling or therapy service.

Sharing anonymously

If you choose to share, your story will be kept and may be shared anonymously with other participants.

Please therefore do not provide any personal data, including names, phone numbers, addresses or anything that could identify you or another person.

Only share what you are comfortable with others hearing.

Emotional safety

If you are experiencing:

• severe emotional distress;
• intense reactions to trauma; or
• thoughts of suicide or self-harm,

the Installations may not be suitable for you. Please seek professional or emergency support immediately.

By using the Installations, you confirm that you understand and agree to the above.

2. About the Installations

The Installations provide a space in the community for sharing, listening and reflection.

Taking part is entirely voluntary. Each participant must use their own judgement to decide whether to use the Installations.

3. Treehole Phone Booth

How your content may be used

Stories shared through the Treehole Phone Booth may be audio-recorded, kept, transcribed or recorded in other ways.

Please do not disclose any personal data that could identify you or another person, including names, contact details, addresses or identification document numbers.

All content may be used for:

• curation or display;
• community dialogue or education;
• art, research or archiving.

4. Grief Mailbox

Letters and return addresses

Written messages submitted through the Grief Mailbox will be kept and used anonymously or with identifying details removed.

You do not need to provide any personal data to take part.

If you choose to leave your name and return address in your letter, those details will only be used to send you a handwritten reply.

Please do not provide more personal data than is needed to post a reply.

Any personal data you choose to provide will be:

• limited to the minimum needed and collected only for the stated purpose; and
• kept only for as long as needed to fulfil that purpose.

Anonymous content may be kept for longer for artistic, educational or archival purposes.

If you provide a return address for the Grief Mailbox, we will use it only to post a handwritten reply. We will delete or destroy it within a reasonable time after posting the reply.

To request access to or correction of any personal data we hold about you, please email our Data Protection Officer at info@walkalongside.org.

You can read our full Privacy Policy Statement at alongsideacademy.org/privacy-policy.

5. Participants’ responsibilities

Participants agree not to submit anything that is unlawful, harmful or infringes another person’s rights.

Taking part is entirely voluntary, and participants are responsible for their own decisions.

6. Intellectual property

All intellectual property rights in the Installations belong to Alongside Limited. These include, but are not limited to, their design, text, structure, content, audiovisual materials and related records.

© 2026 Alongside Limited. All rights reserved.